We guarantee your satisfaction with all orders from BC Packaging & Supplies. If you do not feel that your purchase has lived up to your expectations, you have 10 days from the time of delivery to return it. We will gladly work with you to find the right solution. We cannot refund shipping charges. The exceptions are: Items are defective, or the wrong product was delivered. In the event you do not return in 20 days. We will still accept returns up to 30 days from date of delivery,There will be a restocking charge of 25% after 20 days.